FAQs

General

What is WiFi?
It is a technology that allows an electronic device to exchange data wirelessly (using radio waves) over a computer network, including high-speed Internet connections via an access point.
Why do I need a WiFi connection?
Having a WiFi connection allows you to connect to the Internet wirelessly without using your mobile data plan.
Why should I use the SpotWiFi App?
SpotWiFi automates the connection to reputable hotspots where your device can connect to the Internet rather than using your mobile data plan. This saves you mobile data cost and WiFi setting management since SpotWiFi handles the task for you.
Which Operating Systems (OS) are supported?
SpotWiFi supports both Android and iOS.
My company is interested in partnering with the SpotWiFi. How do I reach you?
SpotWiFi is always interested in partnership opportunities. Please, start by sending an email to info@spotwifi.com.

App Specific

How can I download more hotspots, like when I'm traveling?
SpotWiFi will periodically download hotspots in your region based on your current location.

On Apple, please use the Add More Hotspots feature on the Settings page to refresh the WiFi profiles on your device to download more hotspots.

On Android around your home, office, and other frequented locations, this periodic download should be sufficient. However, if you are traveling or will be traveling, then you may want an immediate download of hotspots or download hotspots somewhere far from your current location. In either case, simply go to the map, scroll to or search for the desired location, tap the More Options button, and select Download Hotspots.

How do I turn off/suspend SpotWiFi?
SpotWiFi manages your WiFi radio and automatically connects and disconnects to known hotspots it sees around you. Suspending SpotWiFi prevents it from performing this automatic function and allows you to manually manage WiFi through the device's WiFi Settings. It also allows you to disconnect a WiFi connection.

On Android: To suspend the app, tap the Suspend button on the fly-out menu in Home view and confirm or deny that you'd like to suspend the app. Once you are ready to connect again, tap the Suspend button followed by the Resume button and you will be connected to the closest hotspot.

On Apple: To suspend the app's function, go to the settings view and tap the Suspend Auto Connect button.

I don't have GPS enabled. Will SpotWiFi still work?
Yes, but a number of SpotWiFi's features rely on location information for their proper function. Among these are automatic downloading of hotspots in your region and the proper identification of hotspots.

On Android, you will need to manually download hotspots on the map since SpotWiFi will be unable to determine your region.

Android Only

What does the "Sign In Required" status mean?
Many public hotspots offer a free Internet connection but require you to accept their terms & conditions before allowing you access to the Internet. When SpotWiFi detects that a hotspot this, whether SpotWiFi made the connection or not, it will display "Sign In Required" in the status box. This means that further action is required before you can have full access to the Internet. To complete the sign in process, tap the Sign In button on the Home view and the hotspot's sign in web page will launch. Follow the web page's instructions to complete the sign in, after which the Home view will show that the hotspot is connected.
What does the "No Internet" status mean?
The "No Internet" status means you have no access to the Internet through the currently connected hotspot. When a hotspot is initially connected, there are a few moments while it sets up your connection to the Internet. During that time, you will have limited network access. If ultimately the hotspot does not have a working connection to the Internet, you will be alerted. If the hotspot is managed by SpotWiFi, it will be automatically disconnected and blocked for 15 minutes. This will allow the app to scan the surrounding area for other hotspots that may have a better Internet connection.

If the hotspot is user-added, SpotWiFi will notify you that the Internet is not accessible through the hotspot and prompt you for action asking whether to disconnect from the hotspot.
What does the "Poor Connection" status mean?
The "Poor Connection" status means that the currently connected hotspot has poor connection to the Internet. This can occur for numerous reasons, including if the hotspot is being used by many users at the same time.

If the hotspot is managed by SpotWiFi, you will be alerted of the slow internet connection. Clicking on this notification will take you to the SpotWiFi home view where the app will prompt you to select whether you wish to stay connected to the hotspot.

If the hotspot is user-added, SpotWiFi will alert you of the slow connection with a temporary notification. You will need to manually block the hotspot if you do not wish to remain connected.
Why should I register for an account?
You will gain access to additional features such as backup and restore when you register with SpotWiFi.
Can I unregister my account?
No. However, you can log out from the app in by tapping the Account button on the fly-out menu on the Home screen. You can always log back in from the same place.
How do I connect to a hotspot?
Select the hotspot you wish to connect to from the list on the Home view. It will then open a dialog window allowing you to manually connect to that hotspot and will prompt you for a password, if needed. Be sure to check the "Save, so it always connects" checkbox if you would like SpotWiFi to automatically connect in the future.
How do I connect to my own hotspot (home, work, etc.)?
Select the hotspot you wish to connect to from the list on the Home view. It will then open a dialog window allowing you to manually connect to that hotspot and will prompt you for a password, if needed. Be sure to check the "Save, so it always connects" checkbox if you would like SpotWiFi to automatically connect in the future. In the Settings menu, you can choose whether to avoid your hotspots if the signal strength is poor quality.
How do I find hotspots around me?
SpotWiFi will automatically find reputable hotspots in your area to connect to. Most available hotspots in are displayed on the map. However, when in the Map view, you can also tap the More Options button in the uppper right and then tap Download Hotspots to locate hotspots close to you.
How do I block a hotspot?
Hotspots that you have previously visited or are currently connected to can be blocked. Blocking a hotspot prevents SpotWiFi from attempting to automatically connect to it when a scan is performed.

If you want to block the hotspot you are currently connected to, tap the Disconnect button on the Home view or from the Hotspot view, tap the hotspot you'd like to block and click Block. You can also find your hotspot on the Map view, tap it's map pin, tap the hotspot information that pops up on the bottom, and select Block.
How do I unblock a hotspot?
To unblock a hotspot, find it on the map and tap its pin to show its Hotspot information on the bottom of the screen. Tap the hotspot information and and then tap Unblock.
How do I use the search function on the map?
Tap the magnifying glass in the upper right. Type in an address, city, and/or zip code in the search field to center the map and locate nearby hotspots.
What is the list view in the map?
The list view shows you all of the hotspots by distance from the center of the map.
How can I manually connect to a hotspot that is not on the map?
The Home view will automatically show hotspots within the range of your device. Select the hotspot you wish to connect to from the list on the Home view. It will then open a dialog window allowing you to manually connect to that hotspot and will prompt you for a password, if needed. Be sure to check the "Save, so it always connects" checkbox if you would like SpotWiFi to automatically connect in the future.
What do the numbers mean on the map?
When zoomed out in the Map view, the numbers represent the number of hotspots in that given area. The number disappears as you zoom in or tap the icon displaying the hotspots in the specific area.
How do I find the address or directions to the WiFi hotspots?
To find the address or directions to a hotspot, go to the Map view and tap the pin. An information bar will appear at the bottom of the screen specific to that pin. Tap it to open a dialog window that gives further information including an option for the directions. Tap the Directions button to receive instructions on how to get there.
How do I disconnect from WiFi?
To disconnect from WiFi you are already connected to, tap the Disconnect button on the home view.

Troubleshooting

I cannot connect to WiFi.
Either your device is out of range of a good quality connection or the password for the hotspot information may be incorrect. Move closer to the hotspot and check to make sure you have entered the correct password.
I am connected to a hotspot but can't access the Internet.
On Apple: disconnect from the hotspot through the WiFi settings page by tapping the information button and selecting Forget This Network.

On Android: check the status box on the Home view. If it displays "Sign In Required", you will need to accept the terms & conditions of the hotspot before being allowed access to the Internet. Tap the Sign In button on the Home view and a window will launch where you can accept the terms. Follow the instructions in the window.

If the Home view displays "No Internet", then the hotspot is not providing access to the Internet. Contact the owner of the hotspot for assistance or block it using the Block button.

SpotWiFi won't launch or keeps shutting down.
Try uninstalling and re-installing SpotWiFi. If this does not work, contact SpotWiFi support at support@SpotWiFi.com.
Why won't my own hotspot connect?
There can be many reasons, but the most common are an incorrect password (check the Hotspot Info) or the hotspot connection has poor quality (move closer to the hotspot).
How do I uninstall SpotWiFi?
To uninstall SpotWiFi follow the instructions below:
  1. Navigate to the device's Settings > Applications > Manage Applications.
  2. Scroll through the list of apps to find the one you'd like to uninstall.
  3. Tap on the app you'd like to uninstall.
  4. Tap "Uninstall".
How can I provide feedback or report an issue about a hotspot or SpotWiFi?
To provide feedback or report an issue about a particular hotspot, tap the Report a Problem button on the fly-out menu in Home view.

You can also send us a log. This log may contain sensitive information but can help to resolve any technical issues you may be having with a hotspot or the app itself. Simply tap the Send Us a Log button from the fly-out menu in the Home view.